Dec 10 2009

Orange Mobile Phone Customer Service

Category: PersonalChrisM @ 4:19 am

I am currently trying to pay my Orange mobile phone bill. This should be a simple process – they want some money. I have the money in my bank account, and a card to pay it with. I’ve changed from a pay monthly to pay as you go contract, as I very rarely use the UK SIM card here in Kazakhstan. Unfortunately, this switch over means I can’t pay my bill online. As part of their security system, Orange send a code to your phone before you can log onto a ‘new’ account at their site. This code won’t be receivable until I’m back in Britain, as Orange PAYG accounts don’t have any roaming agreements here in Kazakhstan. So I’ve had to call them (internationally, to a UK mobile number) to try and pay it. The automated system wasn’t working either, so I’m on hold waiting to speak to a real person.
Finally got through, and to their credit, Orange had a very helpful lady, who warned me at the beginning that a card payment for another customer had just failed. She was polite, helpful, the payment went through, and she reassured me that they would send an e-mail or letter confirming that the account was now settled. Compared to some of the other mobile networks in Britain, I’ve very rarely been let down by their customer services. Thank you kind lady, I forgot to write your name down, but it is nice to think I won’t be returning to Britain and finding nasty bill reminders 🙂

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