One of the problems with buying anything in Kazakhstan is that you will still not find many places who give a lot of customer service, once you have actually paid for something. As an example, we have some Mailboxes on the ground floor of our block of flats. Nothing too unusual there, except our lock was broken before we even moved in, which is obviously not very good for security, mail-wise. We reported the problem, only to be told that they were not actually mailboxes. We now have numbers on the front of each box, and I can not imagine what else people would use them for, but we still have no lock there