http://chrismerriman.com/how-to-communicate-with-customers/ Something To Do... Wed, 03 Dec 2008 19:36:43 +0000 http://wordpress.org/?v=2.6.3 http://chrismerriman.com/how-to-communicate-with-customers/#comment-134 Chris Merriman Mon, 19 Feb 2007 16:06:33 +0000 http://chrismerriman.com/?p=330#comment-134 Thanks for the info, I'll be sure to pass it on to him. Part of the reason I get so wound up is that there is a greater choice of shops/services to choose from, just not a lot to distinguish them - sure you do find the odd exception, but the attitude towards customers is still lagging behind somewhat... Thanks for the info, I’ll be sure to pass it on to him.
Part of the reason I get so wound up is that there is a greater choice of shops/services to choose from, just not a lot to distinguish them - sure you do find the odd exception, but the attitude towards customers is still lagging behind somewhat…

]]> http://chrismerriman.com/how-to-communicate-with-customers/#comment-133 Anna Mon, 19 Feb 2007 15:00:27 +0000 http://chrismerriman.com/?p=330#comment-133 I've ordered from CD Baby, and yes, they are on top of the personal communications thing. Tell John to expect a very nice follow-up e-mail in about a week, to see if everything's ok with the order. Service with a (virtual) smile. Because in America, there are waaay too many choices for limited numbers of consumers. The exact opposite of the Soviet way. I’ve ordered from CD Baby, and yes, they are on top of the personal communications thing. Tell John to expect a very nice follow-up e-mail in about a week, to see if everything’s ok with the order. Service with a (virtual) smile. Because in America, there are waaay too many choices for limited numbers of consumers. The exact opposite of the Soviet way.

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